In this unprecedented time, we want you to know that we are thinking of you. As a company, we want to ensure that everyone continues to stay healthy and safe. We care deeply about our customers and employees and are taking all the necessary precautions to ensure that everyone’s safety comes first.
We are determined to make sure that your experience on our website and the service you receive remains at the same level of excellence as before!
We know you probably have questions about how the coronavirus could be affecting your ModLi order, so we've provided some information to help you out:
How and where are your products made? Are they safely packaged? Can I catch the coronavirus from your packaging?
The products on ModLi are manufactured both in the USA and overseas. That being said, the "World Health Organization" (WHO) states that it is safe to receive a package from an area where COVID-19 has been reported. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Our warehouses are taking extra safety precautions to prevent the spread of the coronavirus & ensure your orders are safely packaged. These measures include, but are not limited to:
- Training and encouraging good hygiene, including frequent hand washing
- Employing dedicated staff for disinfecting all high traffic surfaces multiple times per day
- Mandatory employee sanitizing of their individual work areas multiple times per day
- Encouraging staff to closely monitor their health and seek medical attention if they develop flu-like symptoms
- Any team member who reports or displays flu-like symptoms will be asked to stay home
Where will my order be shipped from?
Your order will be shipped from our warehouse in NJ, or from one of our partner boutiques located throughout the United States. Some items will be shipped from boutiques located internationally (in the UK or Israel).
Will there be a delivery delay due to COVID-19?
We are experiencing longer processing times in our warehouses, due to the safety precautions we have implemented. We are committed to shipping your order as quickly as possible! You will receive a shipment notification with your tracking information as soon as your order leaves our warehouse.
In addition, while the majority of the shipping services are delivering within the expected time frames, some post office locations may experience service disruptions, which could delay your delivery. We will continue to monitor the shipping services, in order to help make sure your order arrives on time!
For our customers located outside of the US- International shipments are experiencing some service disruptions, due to the reduced amount of flights between countries. This may delay your delivery.
We appreciate your continued patience, and are happy to help with any delivery- related questions!
Will you be extending your return policy?
We have extended our return policy to 60 days from the date of purchase, for all orders placed from February 1st, 2020 and on. We encourage our customers to "Stay Home, Stay Safe", and send their products back when things have calmed down!
How the situation is effecting our customer support:
We are experiencing higher call & chat volume, which may mean you'll need to wait a little longer to hear back from us. We will continue to do our best to make sure to get back to every customer within 1 business day, and appreciate your patience at this time! We are working hard to continue to provide excellent support for our customers.
Business hours are Sun-Sat, 8am-Midnight EST
Now, more than ever, it’s important to stay connected.
In these trying times, it’s more important than ever to pull together as a community. While practicing social distancing is incredibly important for our continued health, that doesn’t mean we cannot continue to build connections and friendships. It’s important to continue to engage with the important people in your life and to take care of your emotional well-being.
Lastly, we’d like to take a moment to thank our incredibly dedicated team and give a big thanks to you – our loyal community of customers! You make us feel like we’re all part of a giant extended family and we hope we can continue to support each other. We look forward to continuing to build those connections one day at a time.